Privacy Policy

GENEVA POLICIES

Privacy Policy

This Privacy Policy describes how Lake Geneva Lodge (“we,” “our,” or “us”) collects, uses, and protects your information when you visit our website:

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https://genevalakelodge.com 

By accessing or using this website, you agree to the terms of this Privacy Policy.

Who We Are

Lake Geneva Lodge
Website:
Genevalakelodge.com
TheLakeGenevaLodge.com
Email: info@thelakegenevalodge.com

Information We Collect

We do not collect personal information simply by browsing our website. Personal information is collected only when you voluntarily provide it, such as when you submit a contact or inquiry form, make a reservation request, or communicate with us through the website. The information collected may include your name, email address, phone number, and any details you choose to provide. If required information is not provided, we may be unable to respond to your request or provide services.

Contact Forms

We use Elementor Forms to manage contact and inquiry forms on our website. Any information submitted through these forms, including your name, email address, phone number, or message content, is provided voluntarily and used solely for the purpose of responding to inquiries, reservations, or service-related requests. This information is not sold, rented, or shared with third parties and may be stored securely in the website database and/or forwarded to our official email address. We retain this data only for as long as necessary for customer service, administrative, legal, or operational purposes and take reasonable measures to protect it from unauthorized access.

Comments

When visitors leave comments on the website, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help detect spam. An anonymized string (hash) generated from your email address may be shared with the Gravatar service to determine if you are using it. The Gravatar privacy policy is available at https://automattic.com/privacy . Once approved, your comment and profile picture may be publicly visible.

Media

If you upload images to the website, you should avoid including embedded location data (EXIF GPS). Visitors to the website can download and extract location data from images available on the site.

Cookies

Cookies are small files stored on your device that help improve your browsing experience. If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience; these cookies last for one year. Temporary cookies may be set on the login page to check browser compatibility and contain no personal data. Login cookies store login and display preferences and last from two days up to two weeks if “Remember Me” is selected. Cookies related to content editing store only post IDs and expire after one day. You can manage or disable cookies through your browser settings; however, disabling cookies may affect website functionality.

Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics uses cookies to collect information such as IP address, approximate location, device type, and browsing behavior. This information is collected in aggregated form and used to improve website performance and user experience. Google’s data usage details are available at https://www.google.com/policies/privacy/partners . You can opt out of Google Analytics tracking at https://tools.google.com/dlpage/gaoptout .

Embedded Content from Other Websites

Pages on this website may include embedded content such as videos, images, maps, or articles. Embedded content behaves in the same way as if you visited the external website directly. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interaction with the content, particularly if you are logged in to their platform.

How We Use Your Information

We use the information we collect to communicate with you, respond to inquiries and reservations, provide and improve our services, personalize your experience, maintain website security, prevent fraud or misuse, conduct internal analytics, and comply with legal obligations.

Payments and Reservations

If online payments or reservation services are available on our website, all payment transactions are processed securely through third-party payment providers. We do not store or process credit or debit card details on our servers.

Who We Share Your Data With

We do not sell, rent, or trade personal data. Information may be shared only with trusted service providers such as website hosting services, analytics providers, and security or spam-prevention tools, strictly for operational purposes and in compliance with applicable data protection laws.

How Long We Retain Your Data

Comments and their metadata may be retained indefinitely to allow automatic approval of future comments. Contact form submissions and inquiry data are retained only as long as necessary for customer service, administrative, or legal purposes. Registered users, if any, may view, edit, or delete their personal information at any time except for usernames.

Your Rights Over Your Data

You may request a copy of the personal data we hold about you or request that your data be corrected or deleted. This does not include information we are required to retain for legal, administrative, or security purposes. Requests can be made by contacting us at info@thelakegenevalodge.com .

GDPR and International Visitors

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the right to access, correct, restrict, or delete your personal data and to object to certain data processing activities..

Children’s Information

This website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If such information is discovered, it will be deleted promptly. If you believe a child has provided us with personal data, please contact us..

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page, and continued use of the website after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 info@thelakegenevalodge.com